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September 8, 2016
The 3Ms of Improvement great leaders utilize are:
1. Measure 2. Manage to the measure 3. Make it easier
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Measuring patient experience is not new in healthcare. However, measuring the right things at the right time are still a struggle for many. Healthcare is complex. One measure of complexity is the count of measures. For acute care hospitals, there are 13 que...
August 31, 2016
Mikel Harry in my latest book, "Leading High Reliability Organizations in Healthcare," CRC Press 2016, shares the history of integrating the equation Y = f(x) into Six Sigma. In English, the equation can be read as "an outcome is a function of the inputs." Bill Smith and Mikel did not invent the equation, but found its message important in designing systems and...
June 4, 2016
The Broad Street Pump - Dr. John Snow found this pump in his problem solving effort to find what was contributing to deaths from cholera in London. Dr. Snow found the pump by using a concentration diagram showing where people who died from cholera lived. I took this picture of a replica of the pump on Broad Street now named Broadwick Street in London.
August 31, 2016
June 4, 2016
