Utilizing the 3Ms in Improving Patients’ Experiences – And CMS Overall Star Rating.
The 3Ms of Improvement great leaders utilize are: 1. Measure 2. Manage to the measure 3. Make it easier Measuring patient experience is...

Y = f(x) at work and home
Mikel Harry in my latest book, "Leading High Reliability Organizations in Healthcare," CRC Press 2016, shares the history of integrating...

Utilizing the 3Ms
The Broad Street Pump - Dr. John Snow found this pump in his problem solving effort to find what was contributing to deaths from cholera...